office (312) 316-4286
fax (801) 729-3410
info@jardinsenterprises.net

• Home
• Solution
• Rates
• FAQ

Jardins Enterprises

FAQs

• How are partial hours billed?
  Actual hours are tracked and rounded to the nearest 5 min segment. At the end of the project the hours will be rounded to the nearest 15 minute segment for billing 1purposes.
• What is the average turnaround time for requested quick (<5 min) site changes?
  T1urnaround time is 24 hours, but typically it can be done within a few hours.
• What is the average turnaround time for a more significant content update?
  Once we have all the changes you want documented, a quote with the expected time and estimated cost will be delivered within 24 hours. Once approved we will start the work.
• How are expedited content change requests handled?
  We make every effort to meet your turnaround expectations. If the change needs to be completed ASAP we will, with an email authorization, commence work immediately (usually within the hour) and work continuously on it until it is complete.
  
  The rate for expedited work is 1.5X our normal rate during normal working hours. If we need to work into the night, the rate is 2X the normal rate.
• How quickly are Administrative requests turned around?
  Administrative tasks like adding new email accounts, pulling an adhoc report, etc. are usually completed within 24 hours.
• How are requests opened with JE Web Hosting?
  They can be opened with an email, opening an online ticket, or calling it in.
• How do I pick and register a Domain Name?
  We can assist you with selecting a Domain Name or you can search for an available Domain Name yourself. You can either use the automated system to search and pay for the registration or we can acquire it for you and bill you.
• Who owns my domain name?
  You own your Domain Name. It will be completely registered in your name. Jardins Enterprises will be designated as your technical contact for management purposes only.
• Can I have animation, video, &/or music on my website?
  Yes, you provide the content or we can acquire it for you and pass on the cost.
• What kind of shopping cart support do you provide?
  We will build your site using either PayPal's cart or Zen Cart. Based on your requirements we will recommend which option will better fit your needs.
• What kind of payment options can I support on my site?
  We work exclusively with PayPal. PayPal offers various options for payment collection & billing that do not require your customers to have a PayPal account. We will help you select the most appropriate service and will setup as much of the service for you as you feel appropriate.
• Will my site be unique or template based?
  We have hundreds of graphical templates you can select as a starting point for your site or we can build a custom site using standards based technology. The choice is yours. We will provide the options, you make the decisions.

Ready to get started?  Call us at the number above, or click here to send an email.  We are looking forward to partnering with you.