FAQs
- How are partial hours billed?
Actual hours are tracked and rounded to the nearest 5 min segment. At the
end of the project the hours will be rounded to the nearest 15 minute
segment for billing 1purposes.
- What is the average turnaround time for requested quick (<5
min) site changes?
T1urnaround time is 24 hours, but typically it can be done within a few
hours.
- What is the average turnaround time for a more significant
content update?
Once we have all the changes you want documented, a quote with the
expected time and estimated cost will be delivered within 24 hours. Once
approved we will start the work.
- How are expedited content change requests handled?
We make every effort to meet your turnaround expectations. If the
change needs to be completed ASAP we will, with an email
authorization, commence work immediately (usually within the hour)
and work continuously on it until it is complete.
The rate for expedited work is 1.5X our normal rate during normal
working hours. If we need to work into the night, the rate is 2X the
normal rate.
- How quickly are Administrative requests turned around?
Administrative tasks like adding new email accounts, pulling an adhoc
report, etc. are usually completed within 24 hours.
- How are requests opened with JE Web Hosting?
They can be opened with an email, opening an online ticket, or calling it in.
- How do I pick and register a Domain Name?
We can assist you with selecting a Domain Name or you can search for an
available Domain Name yourself. You can either use the automated system
to search and pay for the registration or we can acquire it for you and
bill you.
- Who owns my domain name?
You own your Domain Name. It will be completely registered in your name.
Jardins Enterprises will be designated as your technical contact for
management purposes only.
- Can I have animation, video, &/or music on my website?
Yes, you provide the content or we can acquire it for you and pass
on the cost.
- What kind of shopping cart support do you provide?
We will build your site using either PayPal's cart or Zen Cart.
Based on your requirements we will recommend which option will
better fit your needs.
- What kind of payment options can I support on my site?
We work exclusively with PayPal. PayPal offers various options for
payment collection & billing that do not require your customers to have a
PayPal account. We will help you select the most appropriate service and
will setup as much of the service for you as you feel appropriate.
- Will my site be unique or template based?
We have hundreds of graphical templates you can select as a starting
point for your site or we can build a custom site using standards based
technology. The choice is yours. We will provide the options, you make
the decisions.
Ready to get started? Call us at the number above, or
click here to send an email. We are looking forward to
partnering with you.
Didn't find an answer?
Didn't find your question? Need more detail than we provided
here? No problem, just call or
email us with your question. We'd be happy to respond.